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where is the support?

Kenn
Posts: 2
the support offered by Fizz is deplorable, I don't want to ask the community I want to talk to the company. I recently cancelled by internet service and returned the modem today through Canada Post. I want to know how my credit will be paid and when will it be paid?
18
Answers
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Hi Kenn
this is the community, you need to chat with them, it is the only option, usually the refund can take couple of weeks, but chat with them
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page4
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