why is my wifi bugging?

Ron S. #33198

hi, my room is about 5-6 meters away from the router and it barely connects to the wifi, is this a normal thing?

Mike

Hi Ron

This can be caused by interferences and/or kind of wall, I personally find the the problem with the modem is the lack of external antennas, which penalize the reception.

Try to move the router if you can,

Try to disable the band steering this can help
This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

Also try to change channel

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

Wireless → General Settings → 5 GHz → Wireless channel

And also for the 2,4Ghz

Wireless → General Settings → 2.4 GHz → Wireless channel

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Gabriele G.

I would follow Mike’s indications, however you could also consider a wifi extender. I hope this helps!

Fizzy

Hi Ron

Sorry you are having internet issues.

As mentioned, you can disable the Band Steering option of the Fizz modem/router. You are able to do this via the Fizz Wifi app by choosing My Wifi >> Select the Wifi network >> Advanced settings >> Bandsteering. When band steering is disabled, the Wi-Fi modem will display two frequency bands, 2.4 GHz and 5 GHz. You can test your connection like this for a while, to see whether there are improvements.

You can also install a Wifi Analyzer app to check the channels that are less congested in your area. You can then go to the modem admin settings to select the less used channels.

Since you are close to the modem, try to use the 5 GHz WiFi frequency for better reception.
If you are using the 2.4 GHz Wifi, look for any possible obstacles between the modem and your device. These may need to be relocated:
1. microwave
2. baby monitors
3. bluetooth devices
4. other electronics such as TV, cordless phone, sound bar...

Finally, you can optionally put the Fizz modem in bridge mode and use your own router.

If by any chance the situation continues, you can reach out to Fizz support by chat so they can make further verifications and help: https://fizz.ca/en/contact-us

MichelP

Ron,
Can you move the modem?
Also, disable the band steering can help and the ATF.
You can use your own good router and use on bridge the Fizz modem.

PsykoB

No it's not. That's why I'm using my own router. Fizz one is really the mininum..