I can not dial out but I'm recieving incoming calls and I can texts. I can only text back certain nu

Angela M. #39251

I can recieve calls but I can not dial out. I can text with other Apple devices but can not respond to someone with an Android

Mike

Hi Angela

Did you try to reboot your iPhone?

Can you check your account from the web page?
To see if you have unlimited calls, or if you had a payment problem.

Make sure you have minutes

Make sure your phone selects the Fizz mobile network
Settings → Operators → Automatic/Fizz

Can you test the SIM in a different phone?


You are using iMessage, therefore, you are using the wifi for texting with other apple devices


You can contact Fizz support by chat for help

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
4- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Hi, Angela
Please,
First, restart your iphone.
Do you have a mobile plan with unlimited calls?
If you need more help, contact the Fizz customer service by chat.
Click on:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Click on the green interrogation point down to the right of the page and click on the green chat bubble.

Justin

Hi Angela,

Maybye you can reach other Iphone via iMessage.
Check your profil to know your plan.
Do you have minutes and text?

You can contact support for more info.

To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.

1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.

Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.

Have a good day

Whizz

Hello Angela,
We're truly sorry to hear about this situation. I just checked your account and the line is active and in good standing. In this case, I kindly recommend to try the steps provided by our members so far. I also advise disabling automatic network search and manually connect to Fizz EXT, then connect back to Fizz and test the services on both these networks. You can do this from Settings → Carrier → Fizz EXT then Fizz.
You will find more useful information on our pages: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why and https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
If by any chance there's still a situation after trying these and testing in another phone as well, preferably an Android in this case, rest assured that you can reach out to us for further assistance: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a wonderful day!
-Ioana