I can't receive text messages or phone calls?

Danielle G. #39011

I am a new user and i can't receive text messages or phone calls but I can call and send text messages.

Mike

Hi Danielle

Did you try to reboot the phone?

Whizz

Hello Danielle,
Sorry for the situation encountered.
Can you please verify if the situation is happening with all the numbers? Also, did you restart your phone, as Mike suggested?
You can try the steps from our help page as well: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
Please reach us back if the situation is persisting, in order to help further. You can contact us any time at https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina