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Why does your website keep refusing my Visa card which clearly works?

I have tried to take out a subscription on your website. Everything went well till they ask me to give them my credit card informations. There I got stuck as the website keep refusing the registration of my credit card telling it couldn't refuse it while it is a Visa card that I used one hour before. Even if I come from France, I don't see a reason why it wouldn't work so can you help me please?


  • Mike
    Mike Posts: 18,409
    Hi Hippolyte

    You can use a Visa or MasterCard credit card to pay for your Fizz plans.
    - including Visa or MasterCard prepaid cards which accept recurring payments
    - including also Debit MasterCard or Visa Debit card

    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
    Foreign credit/debit cards are not all accepted.
    You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.

    source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    Therefore not all foreing credit cards are accepted.

    You can use the online prépaid credit card KoHo

    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • MichelP
    MichelP Posts: 8,352
    Fizz is accepting only canadian credit cards: Visa, Mastercard, Visa-Debit, and pre-paid (canadian) credit card with recurring payments.
  • StefanM
    StefanM Posts: 725
    Is it a Canadian credit card? Only Canadian Credit Cards and Debit Cards are accepted.
This discussion has been closed.