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Cannot get some local numbers?

Ranko
Ranko Posts: 1
FIZZ message comes: "Action required: Your current plan did not allow you to complete this call. Please buy an Add-On https://fizz.ca/s/15/en/4217155/

Answers

  • StefanM
    StefanM Posts: 734
    Yes, which plan do you have? Do you only have Quebec Coverage or Quebec+Canada?
  • MichelP
    MichelP Posts: 8,362
    Ranko,
    Sorry if you are experiencing some problems.
    If you dont have the option in your Fizz monthly plan : Unlimited calls, you need to buy add-ons to be able to get or doing calls.
    Please, ask for help and contact the Fizz customer service by chat.
    First, log to your Fizz account.
    Then click on:
    https://fizz.ca/en/faq/activate
    Click on the green interrogation point down to the right of the page and click on the green chat bubble.
  • What region number are you calling?
  • Whizz
    Whizz Posts: 7,872
    Hi Ranko,
    I can see from a note on your file that you have contacted us and discussed this situation with a colleague of mine.
    Were you able to obtain a solution to your encountered calling difficulty?
    Please let us know.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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