I received the Sim package but with no sim card in it?

Rachel M. #38987

I received the FIZZ enveloppe and there is no SIM card in it

Mike

Hi

If your SIM card was delivered and you did not receive it, you will need to get a new one.

You will need to order another SIM card and pick it up as soon as you receive a delivery notice.

For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here: https://fizz.ca/en/sim-card#stores

Once you have activated the second SIM card, please contact Fizz support to get a refund for the missing SIM card.

You can contact support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blocker in your browser must be disabled.
3- Click on this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered4- The green bubble should appear at the bottom right of the page

Justin

Hi Rachel,

If you receive your package without the SIM card in it I suggest to contact FIZZ support.

To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.

1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.

Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.

Have a good day

StefanM

Hi Rachel,
Please reach out to support. You have to order a new SIM card but support will issue a refund for the first one that wasn't delivered correctly.

Lyudmyla

Sometimes errors happen, contact the support team

Whizz

Hi Rachel,
I understand and I'm sorry for the inconvenience.
If that is the case and the SIM was not delivered, I invite you to place a new order for a 2nd SIM card and I will issue a refund request for the 1st one that you didn't receive.
You also have the option to buy one from Couche-Tard: https://fizz.ca/en/couche-tard-sim
I'll escalate the request for a refund of 11.50 CAD to my supervisor and once the request is approved and the refund issued you will receive the respective sum on your credit card in a few business days.
You'll also be able to see this under My plans-> Transaction history from your end.
Thank you very much for your understanding.
Have a good one!
Andrei