My number is innactive?

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Hello, i'm a new customer and transferred my number from Videotron to Fizz, a never received a text from videotron asking to confirm that i'm changing provider and now both fizz and videotron service are down.
Please advise.

Answers

  • Mike
    Mike Posts: 21,101 ✭✭
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    Hi Georgeta

    For this kind of problem only the support can help you out

    You can also contact customer support by chat
    1- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
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