My number is innactive?

Georgeta M. #38958

Hello, i'm a new customer and transferred my number from Videotron to Fizz, a never received a text from videotron asking to confirm that i'm changing provider and now both fizz and videotron service are down.
Please advise.

Whizz

Hello Georgeta,
Apologies for the encountered issue.
I have verified your number transfer status and it appears to have both confirmed and completed, but the activation order got stuck in pending. In order for this to be solved, I have created a ticket towards our technical team and once this will be rectified, you will be informed by e-mail.
Thank you for your understanding.
Have a good day.
Catalin

Mike

Hi Georgeta

For this kind of problem only the support can help you out

You can also contact customer support by chat
1- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option