Where do I file complaints?

Why does the chat bubble not show up when there are issues with a person's account? It's hard enough to get in touch with someone. I had a great conversation with someone yesterday. Today there is no way for me to find the chat bubble. Why is there no way to see how our payment methods are set up so that we know whether or not the address or the security code are correct? My CC was declined twice and there was no way for me to figure out where the issue was no your site. I am so disappointed. Technology is all about connection and yet you refuse to connect with your clients. This is ridiculous. Please reconsider your business model.

Answers

  • Whizz
    Whizz Posts: 8,257
    Hi Suzanne ,
    I understand and I'm sorry for the inconvenience.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Once you've reached us via chat, please provide us with a picture of an ID where we can see your name and address and a picture of the credit/debit card that you're trying to use.
    Due to the payment method being declined, for a reason unknown to us, the procedure requires this.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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