Internet on my phone

Jaures

Hello
It’s says that i use 16 go on my internet (mobile)
It’ s clear that it’s impossible and i work from home and i am always connected to my wifi
Please could you help me ? I need to clarify this
Thanks

Mike

Hi Jaures

It can be a problem for the WEB interface

Did you check the usage from your phone?

https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

StefanM

Yes, please check the usage on your phone. It always shows you the actual usage and which app uses the most. I suspect this is a simple display error.

carolineC84

You could also contact Fizz directly by chat or Facebook Messenger.

Whizz

Hi Jaures,
Thank you for letting us know about this situation.
I just checked from my end and your consumption is nowhere near that value in the last 4 days or so.
You used 2.75GB on January 1st and 4.43GB on the 7th. Apart from that you just used a few MB here and there.
If you're having difficulties with the Data usage on your phone, I'd recommend you check out our link about this:
https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why
Thank you very much for your understanding.
Have a good one!
Andrei