I need Internet , how can I explain my situation??

Rachel P. #35124
Rachel P. #35124 Posts: 3 ✭✭
in Internet
I got an answer from the technical department that I can’t have internet at my address, they told us many times to try again. Finally I got an email that there is already internet commercial / business at this address. FALSE, !! IT IS NOT TRUE! I only live here with my husband. There is no connection no internet here. We do have one phone number - NOT INTERNET! at this address with Videotron, which happened to be ordered by a congregation, not a business! And we are private people. We are now without internet. I’m now in my daughter’s house. When I’m leaving I have no access to internet and not getting your emails. I’m asking every now and then my son to help us where he is working but we getting nowhere ! Can you please see to it that this house should be changed by you as a private home? Come and see! It’s just a one family house. Contact me at 514**** or my cell 514 *** Thanks.

Answers

  • JoanMr
    JoanMr Posts: 330 ✭✭
    Hi,
    We are users just like you. So please do not put your phone number in here. You should reach out to fizz on Facebook Messenger. They can't call you, you cannot talk to someone on the phone. It's only online.
    Thank you
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Ho Rachel,
    We are Fizz users like you. The only option is to continue to reach out to Fizz. We cannot help you with this problem unfortunately.
  • Fizzy
    Fizzy Posts: 11,802 ✭✭
    Hi Rachel

    Have you tried with other cable internet providers (like Videotron) to see if your address is eligible?

    If your address is eligible, then you should definitely mention this to Fizz support: https://fizz.ca/en/contact-us

    If your address is not, then Fizz will not be available to you and you may need to consider an alternative provider.
  • Whizz
    Whizz Posts: 23,081 admin
    Hi Rachel,
    I understand and I'm sorry to learn about this situation you encountered.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Please do so and let us know the full and complete address in question so we could investigate the matter further.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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