Why Download bill button rarely work?

Steve P. #20083

Every months it's a pain to download my invoice. I click several times on the download button, restart my phone, refresh the page, relog in my fizz account. Now this month just doesn't work at all.

Mike

Hi Steve

It seems that they have problems with that page sometime, can you try in incognito mode?

You can click on the line and the invoice must be displayed

I just tried and it was ok

StefanM

Please try in a different browser or incognito mode. The website has some problems.

Pascal L. 40582

Try from a computer browser.

Gabriele G.

Try to do it from a pc or laptop instead from the phone. Hope this helps!

JoanMr

You should write to Fizz, they could investigate and maybe have their IT team in it

Whizz

Hi Steve,
I understand and I'm sorry for the inconvenience. In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again to access and download your receipts.
Also, you can try to do so from Incognito mode or a different browser or device.
Thank you very much for your understanding.
Have a good one!
Andrei