2FA issue with Newton?

Hineet
Hineet Posts: 1 ✭✭
in Welcome and join
Ported my number to a different provider and not receiving 2FA SMS from Newton trading app. I have emailed Support, how long does it take

Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭
    I suggest to reach out via Chat instead of email. E-Mai can take up to two business days (my experience)
  • Whizz
    Whizz Posts: 23,055 admin
    Hi Hineet,
    I just checked on the account on file and there is no Fizz mobile plan here nor any e-mail from you.
    Can you please contact us directly and provide us with a few more details in this case?
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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