Why are there no support options in the “Help” bubble?

ssshobhit

On clicking on the “question mark” at the right bottom of the page, I do not see any options. Is this expected?
I tried multiple browsers (Firefox, Chrome, Safari and Edge), disabled pop-up blockers and ad-blockers and still nothing. I even tried this during the operating hours. Any help is appreciated. Thanks in advance.

Mike

Hi

Can you try to log out, close the browser and try again

ssshobhit

I tried that too. Even went to the extent of rebooting the whole system. Still no luck.

Mike

Hi

I tried when I was logged in I was able to click but the chat was not working
Logout, Closed Firefox, when here
https://fizz.ca/fr/faq/comment-ajouter-un-utilisateur

Click on the ?
Click on thet Chat
Logged in
Click again on the ?
now the chat was working

StefanM

Have you tried to access it on your mobile device?
Try that. Fizz website has had some problems recently

ssshobhit

I can try via phone but, we should access the same website via mobile phone too, right? I don’t see a Fizz mobile app for iOS.
By the way, if it matters, I am trying to access the English version of the site.

StefanM

try via your normal phone browser. I just tried it and it work for me

ssshobhit

Sorry, that didn’t work either. Something is terribly wrong on the site. I even tried without Wi-Fi (using data plan) suspecting that there might be some blockers in the router (AiProtection from Asus), but the problem persists.

Whizz

Hello ssshobhit,
I am sorry about the situation you encountered.
I can see that you contacted our support team and a ticket was escalated for further investigations.
Rest assured you will be contacted via e-mail address once we have any updates.
Have a good one!
Alexandru