Why does the system say "not quite right" when I try to enter my number for voicemail?

Qiuguo

I am sure I have voicemail on my plan, but whenever I try to activate it, it says my "number is not quite right". How do I fix this?

StefanM

That’s weird. Try to manually access your voicemail via : 1-514-647-0999 (or press one).
More information here : https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

Fizzy

Hi Qiuguo

Are you calling the voicemail from your Fizz phone?

If you forgot the PIN, you can reset it from your Fizz account: (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).

You can also check if your voicemail is accepting messages by calling your Fizz number from another phone.

If you want to contact Fizz support, you can Live chat with support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Gabriele G.

Try to reset your PIN from your account. It should work then.

MichelP

Qiuguo,
Please, reset the PIN in your account.
Log to your Fizz account.
Click on: My plan - Manage my plan - Advanced settings - PIN to access to your voicemail
Please, choose a PIN not too easy to remind:
For example, 1,2,3,4 wont work.

Whizz

Hello Qiuguo,
Thank you so much for your message. Checking your account, I notice that the voicemail feature is not included in your mobile plan. I notice you were able to also reach us in the meantime and we informed that if you would like, you can indeed change your plan to include this, however regular fees will apply afterward for your plan, as you can also see on our page: https://fizz.ca/en/faq/important-information-mobile-members-who-subscribed-october-17-2019
Thank you so much for your understanding.
Have a lovely day!
-Ioana