My modem won't update and setup...

chaban
chaban Posts: 3 ✭✭
in Internet
My new fizz modem just won't update and setup....

Answers

  • Mike
    Mike Posts: 21,702 ✭✭
    Hi Chaban

    Did you connected for 15 minutes before try to use it?

    If any changes have caused a problem, you can factory reset your modem at any time. 
     
    Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
     
    Once your modem has restarted, follow the same instructions as when you first installed it. 
     
    IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
     
    The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • PsykoB
    PsykoB Posts: 446 ✭✭
    Unplug it. wait 5 minutes and try again. It can take 30 minutes to begin the update. If it still doesn't work, contact Fizz.
  • chaban
    chaban Posts: 3 ✭✭
    Yes I did wait for 30 min then I unplug it and plug it elsewere and its been another 30 min...
  • Mike
    Mike Posts: 21,702 ✭✭
    Hi Chaban

    Double check the coaxial cable connection

    Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.

    More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date. If it is your first installation contact the support

    This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    If nothing helps, contact the support by chat

    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • chaban
    chaban Posts: 3 ✭✭
    Yes the arrow pointing up is flashing...... and no there no problem in my area.....
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Not much to add to what has already been suggested.
    Hope it works out.
  • Whizz
    Whizz Posts: 23,535 admin
    Hello Chaban,
    We're sincerely sorry about this situation encountered. I took a look at your account and I see that you've reached us regarding this matter and since the issue is ongoing after the necessary manipulations were performed, my colleague further helped so that a technician's appointment can be placed. I see a confirmation email was sent as well, regarding the date and time of the appointment.
    For more information regarding the technician's appointment, you can also check our page: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address section 7.
    If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
    We highly appreciate your understanding and cooperation.
    Have a wonderful day!
    -Ioana
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