Twice paymeny

Maria B. #38364

Hi Good morning My name is María, i made a payment today and i accidently paid twice how can i tale back my first payment. And the service isnt working! I was trying to call my number and it didnt work!

Mike

Hi Maria,

Once payment has been made, your service will be restored within 2 hours. You can try to restart your device too.

You are also able to see that the payment was successful by going to My Plans → Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

If the payment was taken 2 times, you need to contact the support by chat:

1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it

StefanM

Try to restart your device. Also keep in mind that it can take some time until your service is fully restored.

cristi

Hi Maria,
In your place I would call also my bank to check the 2 card payments.
Just to know exactly if went through both or is just a temporary authorization.

Emmanuel S. #36497

Hi Maria, if it's not working by now you should contact support on facebook messenger. They can also help you with the double payment

Whizz

Hi Maria,
I just checked on your account where I can see that you were charged on January 5th for your mobile plan and yesterday, on January 6th you received a refund for that single charge I can see from my end.
Would you kindly contact us directly and provide us with a few details on this case?
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding.
Have a good one!
Andrei