Twice paymeny

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Maria B. #38364
Maria B. #38364 Posts: 1 ✭✭
Hi Good morning My name is María, i made a payment today and i accidently paid twice how can i tale back my first payment. And the service isnt working! I was trying to call my number and it didnt work!

Answers

  • Mike
    Mike Posts: 20,940 ✭✭
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    Hi Maria,

    Once payment has been made, your service will be restored within 2 hours. You can try to restart your device too.

    You are also able to see that the payment was successful by going to My Plans → Transaction History.
    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

    If the payment was taken 2 times, you need to contact the support by chat:

    1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Try to restart your device. Also keep in mind that it can take some time until your service is fully restored.
  • cristi
    cristi Posts: 223 ✭✭
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    Hi Maria,
    In your place I would call also my bank to check the 2 card payments.
    Just to know exactly if went through both or is just a temporary authorization.
  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 235 ✭✭
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    Hi Maria, if it's not working by now you should contact support on facebook messenger. They can also help you with the double payment
  • Whizz
    Whizz Posts: 19,947 admin
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    Hi Maria,
    I just checked on your account where I can see that you were charged on January 5th for your mobile plan and yesterday, on January 6th you received a refund for that single charge I can see from my end.
    Would you kindly contact us directly and provide us with a few details on this case?
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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