I received an email regarding a missed appointment but technician came, was unable to install modem,

This is not a missed appointment. The technician came but was unable to install the modem as none of the outlets were active and we require a wire to be installed. His ladder was not long enough for him to do the installation. I have rescheduled for January 9th, could you please ensure technician has proper equipment to complete the installation?
Please confirm.


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410
    Hi Joseph

    It seems that is the only message that they send.

    I strongly suggest that you contact the support, to put this information in your file.

    To view your Fizz technician appointments:
    Log into your account → Manage plan → Appointments.

    Here you will be able to see a complete list of all your past and future appointments.
    You will also be able to reschedule and cancel future appointments.

    To contact the customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
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