how reactivate my account......?

Hi, I.m trying to reactivate my acoount....At the first time it says that my adress was not the same on my credut card, then it says payment decline, then it says that my phone number belongs to fizz...then it says that my sim card is already been taken by a member......in the chat they seem to tell me the same thing and to try it with an incognito browser but it doesn't work....Any idea how to get back a phone....???

Answers

  • StefanM
    StefanM * Code référence/referral code 25$ -> ALXMQ *Posts: 979
    That’s weird. Just to confirm, did you try to create a new account or log in with your old account?
  • Fizzy
    Fizzy * 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *Posts: 6,889
    Hi Guillaume

    How long has your plan been suspended? When was the last payment?
    For more information on how to check your transactions, you can take a look at this FAQ page:
    https://fizz.ca/en/transaction-history

    If your plan has been suspended less than a month, you should be able to make a manual payment on the existing plan to reactivate your previous plan: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    If your plan was suspended more than a month, you will need to activate a new plan: https://fizz.ca/en/faq/activate
    If you've tried several times to activate, please clear your browser cache and try again in 2 hours using a new tab in private mode.
    Pay attention to the letters and numbers as it's easy to mix those common characters. If you are sure you used the right characters, please contact Fizz support for help.

    Please let us know what you have tried.
  • What do you mean how to get back a phone ?
  • Whizz
    Whizz Posts: 8,454
    Hello Guillaume,
    I kindly inform you that I have verified and you've managed to contact us directly on the Live Chat. My colleague escalated the situation further to our dedicated department, and you will be informed via email once we will have a solution.
    Thank you very much for your patience and understanding.
    Have a great day!
    Adelina
This discussion has been closed.