I paid for internet however I cancelled installation and services. Do I receive my credit automatica

I paid to receive internet and installation 30 days ago, and they where supposed to install the router Jan 4th, however, today I cancelled the installation as I will keep my current provider. Do I receive the credit automatically or do I have to do something else?


  • StefanM
    StefanM * Code référence/referral code 50$ -> ALXMQ *Posts: 905
    Yep, the refund takes a bit of time. If you haven’t received anything in 3-4 weeks, reach out to the support :)
  • Are you already leaving Fizz?
  • StefanM
    StefanM * Code référence/referral code 50$ -> ALXMQ *Posts: 905
    Probably an amazing loyalty offer from his old provider. Can’t blame him ;-)
  • You should receive full credit on the same card you used when subscribing.
  • You can contact fizz support from their Facebook page and they can confirm for you
  • Anthony2
    Anthony2 Posts: 58
    No. You don't need pay before installation happened and service was cancelled.
  • Gabriele G.
    Gabriele G. Posts: 165
    If you cancel before your appointment you should get your refund automatically but it may take quite a while.
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