How do I complete my internet registration when the site never loads past the appointment booking fo

Pavel B.

I am able to log in and put in my address but cannot get farther than the selection of the date of the appointment. The lighting logo appears and the circle spins around it endlessly.
I’ve tried this on different days and LTE and a wifi networks.

Mike

Hi Pavel

Can you try picking a different date?

you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Fizzy

Pavel

Others have experienced the same situation.
As mention, try selecting a different installation date.

StefanM

Hi Pavel,
Can you try to use it in incognito mode on a different browser (firefox, chrome) on desktop. Sometimes this helps

Sharpie22

I couldn't tell but can't wait to know the answer !

Emmanuel S. #36497

I had the same issue, took me a few days to book, try a different browser. That's what eventually fixed it for me.

Sharpie22

I'm not really sure...

Whizz

Hello Pavel,
Sorry for the situation encountered.
I have verified your account and I kindly inform you that the internet order was registered and your appointment is already set. You can check on your account by going to My Plans >>Manaage >>Appointemnts.
Please reach us back if you have any other questions. We are available at https://fizz.ca/en/contact-us
Have a good day!
Adelina