Unable to make manual payment

Sean K.
Sean K. Posts: 2 ✭✭
in Your Fizz Account
So Xmas day and the payment for whatever reason was not processed through my account even though it was scheduled for the next day. However now its suspended and yet I still cannot make a manual payment?

Answers

  • Fizzy
    Fizzy Posts: 11,978 ✭✭
    Hi Sean

    If your service is suspended, you can go on your account to make a manual payment.
    My Plans >> Manage plan >> Payment method.

    If you see the "Make payment now" button, click on it to make a manual payment.
    Once payment has been made, your service will be restored within 2 hours.

    Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

    You are also able to see that the payment was successful by going to My Plans >> Transaction History.
    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

    When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    In case of a problem, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Sharpie22
    Sharpie22 Posts: 401 ✭✭
    This is a very weird problem...
  • Whizz
    Whizz Posts: 23,702 admin
    Hello Sean,
    We're truly sorry to hear this. I checked your account and I see that the payment was successful on 12/26 and the internet plan is active and in good standing as well. I also took a look at your connection and everything's in order, there's no incident affecting the service either.
    In this case, in order for everything to work smoothly, I suggest rebooting the modem by unplugging the power cable from it and from the electrical outlet, make sure all the lights on the modem are off, wait 10-15 seconds and then plug the modem back at both ends.
    If by any chance there's still a situation after this with your service, please reach out to us so we can make the necessary verifications and help: https://fizz.ca/en/contact-us
    Have a lovely day!
    -Ioana
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