You don’t have access to this service?

Hello, whenever I try to send a text message or make a phone call a message comes on and says “you do not have access to this service” I paid all my bills and I rebooted my phone multiple times. Please let me know what’s wrong. Thank you

Answers

  • Fizzy
    Fizzy  * Données gratuites avec code référence => 66KGA <= Referral code with free data * Posts: 6,821
    Hi Riad

    Be sure to logon your Fizz account to confirm that your payments are up-to-date.
    Also you must be in your coverage area to be able to use your plan services.

    For this problem, you may have to contact customer support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Hi Riad,
    If you missed a payment, it might take a few hours to get the service back after your payment.
  • Carlo C.
    Carlo C. Posts: 632
    Riad, this message is heard when you try an action that is not part of your plan. Are texts and calls part of your plan or you have them bare bones plan and have to purchase add-ons for minutes and texts?
  • Whizz
    Whizz Posts: 8,299
    Hello Riad,
    I have verified and see that you've managed to contact us yesterday on Facebook Messenger.
    Please try the steps my colleagues provided and contact us back if the situation perists.
    Here you can find how to contact us: https://fizz.ca/en/contact-us
    Thank you, have a good day!
    Adelina
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