Self Installation?

I recently requested an internet service from Fizz. due to COVID I don`t want someone enter to our place. We have a current cable installed that we`re using with another internet provider (Videoteron) that we want to be switched to be used with Fizz. I want to do the self-installation. It`s almost impossible that someone enter the place. Is it possible that I receive the modem and do the self-installation? Otherwise how can I cancel the service and request a refund?


  • Whizz
    Whizz Posts: 8,299
    Hello Seyed,
    Thank you for reaching out to us.
    Apologies for the situation encountered and that was misunderstood by the technician. Checking your account I could see that you've contacted us and the situation was escalated for further investigation.
    As soon as an answer will be provided, we will let you know by e-mail.
    I've also sent you a private message regarding your previous comment.
    I appreciate your understanding.
    Have a good one.
  • Thanks for the question
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,562
    Yes it's possible if there's already a coaxial câble in your appartment.
    Normally, the technician will check only the signal of your internet connexion and give you the modem for your own installation.
  • Gilles
    Gilles Posts: 1,285
    Wow, this question has been open for 19 days, chezzwizz what are you doing?!?
This discussion has been closed.