All the service from you didn't work at all for the last 2 days why? I don't paid for that

Yannick P. #37352
Yannick P. #37352 Posts: 1 ✭✭
in My Mobile
I can't send message, make a call or activate my LTE/3G nothing.

Answers

  • Mike
    Mike Posts: 21,575 ✭✭
    Yannick

    Here we are users therefore we do not know nothing about your situation this is the reason of my questions

    Did you try to restart your phone?


    Did the payment was successfully?
    Check the payment history
    https://fizz.ca/en/transaction-history

    To see a list of all your Fizz transactions:

    1- Go to My Plans in your Fizz account.
    2- If you have more than one plan, choose the plan you wish to see transactions for.
    3- Scroll to the bottom of the usage summary and click on Transaction history.

    In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Whizz
    Whizz Posts: 23,081 admin
    Hello Yannick,
    Apologies for the encountered issue.
    Please try restarting your phone and after enable airplane mode for 30 seconds then turn it off and verify if the issue still persists. If yes, please go into your phone's settings and change the network manually to Fizz EXT and verify again.
    Also, if possible, please test the Fizz sim card in a different phone if is possible.
    If you are still encountering this, please contact us directly by chat using the link bellow:
    https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
    Thank you for your understanding.
    Have a good day.
    Catalin
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