Problème internet LTE mobile

Can't uses my data on my cellphone except with Messenger and Facebook but can use mail on my iphone. Data available on my account.
Any solution?

Answers

  • So_AR
    So_AR Posts: 776
    Make sure that you did your apn configuration right
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,521
    Jean-Benoit
    First,, have you tried to turn off your iphone and reboot it after?
    You can also ask for help by contacting Fizz customer service by chat.
    Click on this link:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Click on the green interrogation point down to the right of the page.
    And choose to click on the green chat bubble.
    A new chat window is opening and you'll be waiting for a chat session with Fizz.
  • Whizz
    Whizz Posts: 8,233
    Hello Jean-Benoit,
    I have verified and see that you've managed to contact us on Chat. My colleague escalated a ticket to our technical team for further verification. As soon as we will have an answer from them you will be notified by e-mail address.
    Please reach us back if you have any other questions. Here you can find how to reach us:  https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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