Download speed 2 Mbps instead of 15 Mbps!!!

Mourad F.
Mourad F. Posts: 6 ✭✭
Hello Fizz,my download speed is much less of what i am expected to get even with Ethernet cable plugged directly i am supposed to get 15 Mbps but i am getting only 2 Mbps,is that normal? I have just had the serice installed today,the upload speed is good however at 10 MBps

Answers

  • PierDuc
    PierDuc Posts: 1,484 ✭✭
    Hi Mourad,
    If you are still getting only 2 mbps, do not hesitate to contact Fizz support by chat or Facebook Messenger. They should be able to help you with your problem.
  • So_AR
    So_AR Posts: 776 ✭✭
    check if it's a wifi problem by doing a speed test with a cable
  • Whizz
    Whizz Posts: 18,400 admin
    Hello Mourad,
    Apologies for the unpleasant situation.
    I have verified the modem on my end, and all the signals we see from it are within our functioning norms and there are no issues with the network grid registered that can affect your services.
    I have looked over the wi-fi connection as well and there are 4 devices connected which can affect the speed you receive. Please try the speed test with only one device connected and if the speed issue still persists, do follow the suggestions received from Fizzy
    Thank you for your understanding.
    Have a good day.
    Catalin
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