No access to Internet in south shore of Montreal after power outage, anyone else get this ?

André O. #37197

My router won't give access to Internet since power outage 1h ago. Any one else get this ?

Lieux

Andre try to reach Fizz to know more about your problem. To reach Fizz
First, connect to your fizz account. And click on a help page as https://fizz.ca/en/faq/reactivate
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

Fizzy

Hi André

Sorry you are having internet issues.

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact customer support by chat at any time 24/7:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

PierDuc

Hi André,
Sorry about your problem.
If you still have no access to your internet service, do not hesitate to contact Fizz support, they are there to help you.

Gilles

No problem on my side, maybe reset your modem. I use a ups (battery back up) I avoid a lot of problem like that.

Andrée-Anne M. #36295

No problem here! try to reset your modem.

Whizz

Hi André,
Thank you very much for reaching out to us.
I checked on your account and on your connection signals where I can see that they are within the optimal parameters.
There is also no incident or maintenance work being performed in the area that could've caused the disruption.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.
More helpful information on how to remedy this can be found here:
https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
Thank you very much for your understanding.
Have a good one!
Andrei