Why my LTE doesn’t work?

Éloïse L. #10707

I have 2g, but my LTE still doesn’t work when I activate it. I did not travel

Lieux

Eloise you need to check your APN on your phone. Here you can find how https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
And if you still have problem contact fizz To reach Fizz
First, connect to your fizz account.
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

Clive_ref_code_73TF9

Here are some other options for you to try:
- reboot your phone, if it doesn't solve the problem
- go to network settings and select LTE/4G
- go to network settings and manually select Fizz/Videotron instead of the automatic selection
- reset your network settings back to factory (not a whole phone factory reset)

Pascal L. 40582

Did it work before or this just happened? If it worked before, then do you still have data left on your plan?

Hugo_R

do your setup like it been say

So_AR

you have to do the setup

Whizz

Hello Éloïse,
Apologies for the unpleasant situation.
Have you verified if your phone's APN ( Android) is configured as shown on the FAQ Lieux has provided? If your phone is an iPhone 5S ore more recent, please connect to a wi-fi network and verify if you have the latest iOS and Carrier? Also, please follow the steps Clive has provided.
If the issue still persists, I suggest verifying if your phone is compatible with our network as well using the link bellow:
https://fizz.ca/en/faq/compatible-devices
Thank you for your understanding.
Have a good day.
Catalin