Wifi modem not emitting

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Kaehla
Kaehla Posts: 1 ✭✭
My wifi modem has stopped emitting a signal and I don't know why. I tried unplugging it, resetting it, moving it places and nothing seems to work. Is there anything I haven't thought of? I really need it for work and school so I can't really go more than a day without internet.

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  • Fizzy
    Fizzy Posts: 11,077 ✭✭
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    Hi Kaehla

    Sorry you are having internet issues.

    Are you able to try connecting your device via ethernet cable? Does the internet work?

    Please unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

    Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

    Also please check your Fizz account to make sure your plan payments are up-to-date.

    You can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.

    More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    If the problem continues, you can contact customer support by chat at any time 24/7:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Oury
    Oury Posts: 243 ✭✭
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    Do you still have this problem?
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    im so sorry for you.
  • Whizz
    Whizz Posts: 19,711 admin
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    Hi Kaehla,
    I checked on my end and within my tools, I can see that there is no connection coming from your modem as it appears to be offline.
    I noticed that you chatted with a representative of ours a few hours back and he provided some very valuable pieces of information and helpful tips.
    Were you able to follow those and see if they help out?
    If not, you can contact us directly so we can discuss in-depth about this matter and help you find a solution as well.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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