Restarted but Cant Reconnect?

Hasan A.

I was having some connection issues so I restarted my internet and then tried to reconnect after and it would tell me that the password is incorrect.
I have "forgot the internet" and i have entered the default password multiple times and still no luck

Mike

Hi Hasan

If any changes have caused a problem, you can factory reset your modem at any time.

Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.

Once your modem has restarted, follow the same instructions as when you first installed it.

IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)

The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

Hasan A.

I have already done the hard reset and still had the same issue

Hasan A.

The Factory reset did not solve the problem

Whizz

Hi Hasan,
Thank you very much for letting us know about your encountered situation.
If you're having issues with the Wi-Fi password, I'd recommend you contact us directly and provide us with a photo of the back of the modem where we can see the Default Wi-Fi key and assist you to use the correct one.
You can reach us via this link here:
https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password
Thank you very much for your understanding.
Have a good one!
Andrei