Can't receive MMS

David A. #36130

I can't recieve MMS, what can i do? Do i have to set the APN again?

Mike

Ho David

Do you have data in your plan?

Did they work before? If not check the APN configuration

Settings → Connections → Mobile networks → Access Point Names → APN
Fizz APN settings are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

Try to restart your phone

Check this guide https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why

If you would like to contact Fizz, you can Live chat with support:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello David,
We're truly sorry to hear this. I took a look at your account and saw the line is in good standing and that you have both data and sms included in your plan. I kindly invite you to check the APN by following the steps mentioned by Mike. Please also make sure that your Wifi is disabled and only data is turned on, then test whether you can receive them.
I can also advise to make sure that your phone has the latest software update installed. You will find more useful information on the FAQ provided by Mike, "I can’t send or receive multimedia text messages. Why?".
Should the situation persist after trying these steps, please don't hesitate to reach out to us so we can further help: https://fizz.ca/en/contact-us
Thank you for your understanding.
Have a lovely day!
-Ioana