New install. Cannot log onto the wifi?

Jennifer J. #36928

I just got installed the modem and decided to do auto installation. I see my network on the available networks but when i put the code, Wifi not working it says it is the wrong password! I tried entering the IP code does not work on my laptop or phone

Mike

Hi Jennifer
did you try to scan the QR code to see the password

Pay close attention to characters that are similar, such as O and 0, as well as I and 1.

Source: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

You can contact Fizz support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Hi Jennifer

The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

If the Wi-Fi is not working, you can factory reset your modem at any time.

Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.

Once your modem has restarted, follow the same instructions as when you first installed it.

Whizz

Hi Jennifer,
Please make sure to use the Default Wi-Fi key from the back of the modem and also keep in mind that that the I in FIZZ could be a lowercase L instead of an uppercase i.
More helpful details can be found here:
https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password
Thank you very much for your understanding.
Have a good one!
Andrei