No internet modem or internet signal?

tracy L. #36866

I have no internet the modem 2.4g and 5g lights are on steady, can i get some customer service help?

Mike

Hi Tracy
 
If your new billing cycle was due in this days, you should also check the transaction history to validate that the payment was processed.
 
Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.
 
 
Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
 
This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
 
You can also contact customer support by chat:
 
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble should appear after a few seconds in the bottom right corner.
3- Click on the green bubble and click on chat
 
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Gilles

Try to reboot the modem, how long this is on going?

tracy L. #36866

Since 5 this morning. Have a app for a technician finally to come out

MichelP

tracy,
I hope today that your internet connexion is now completely functionnal.
Or
If you still need help, please, contact the Fizz customer service by chat.

tracy L. #36866

Not functional.. gotna technician coming out tomorrow. Hopefully he shows up.

Whizz

Hi Tracy,
Indeed, I can see that you have an appointment for tomorrow morning.
Please check your connection after the technician's visit and let us know if you require any more assistance on this subject or on any other one.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding.
Have a good one!
Andrei