My account still frozen?

Ashley H.

It said add or fix payment i did that then it said to make payment now how long should that take to unfreeze my account

Mike

Ashley

It can take up to 2 hours

Try to reboot the phone

source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Ariane P. 70031

Try to reboot your cellular, wish you good luck

Caroline T. #36826

I have the same issue and the opened a ticket... over 24h waiting. Frustrating!

Andrée-Anne M. #36295

i hope it works now.

MichelP

Ashley,
This morning,
Does your Fizz phone plan is actually well activated?
I hope it works now.

Whizz

Hello Ashley,
Thank you so much for your message.
I checked your account and saw that the payment was successful on December 10th and your plan is active and in good standing. You are also able to see that the payment was successful by going to My Plans >> Transaction History. For more information on how to check your transactions, you can take a look at our page: https://fizz.ca/en/transaction-history
After manually making the payment, as Mike stated also, indeed it can take up to 2 hours in order for the system to process the transaction. You will find all the necessary information on the FAQ he provided, with how to fix a payment issue.
Thank you and I wish you a lovely evening!
-Ioana