Payment method declined? What to do?

What do I do if all of my payment methods are declined?

Answers

  • Hello Dmitry!
    You can open a Koho card https://www.koho.ca/ or similar and it will work. Please avoid Vanilla Card, it doesn't work for Fizz services.
  • Whizz
    Whizz Posts: 15,561
    Hello Dmitry,
    I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us , you need to be connected to your account and click on Help, which is in the mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    I also suggest you follow Mike's steps in the meantime.
    Have a good one!
    -Bogdan
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