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Payment method declined? What to do?
What do I do if all of my payment methods are declined?
If you need to update the payment
Here are the steps to update a payment method, and associate it to your plans:
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.
Know you must also associate each plan you want to pay with that new card. This is not done automatically.
Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.
You can open a Koho card
or similar and it will work. Please avoid Vanilla Card, it doesn't work for Fizz services.
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ
, you need to be connected to your account and click on Help, which is in the mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
I also suggest you follow Mike's steps in the meantime.
Have a good one!
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