I've tried everything

David F. 80438

I cant call out. Phone recording says the service is unavailable call 611. 611 doesn't work
Same message.

Mike

Hi David

Please try to reboot the phone

Make sure your phone selects the Fizz mobile network

IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.

The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

Here the Whizz said that everything is ok
https://community.fizz.ca/questions/2541655-cant-call

You can always contact the customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
4- The green chat bubble should appear after a few seconds in the bottom right corner.

David F. 80438

Jaquesdoo

is that because roaming ?

Whizz

Hi David,
Thank you for presenting us with this situation and I'm sorry for the inconvenience you are currently experiencing.
However, please bear in mind that in order to use a plan it needs to be active and running.
As I can see from my end yours is not, unfortunately.
You can reactivate it simply by following the instructions here and going to My plans-> Reactivate:
https://fizz.ca/en/faq/reactivate
Thank you very much for your understanding.
Have a good one!
Andrei