Cant call out

David F. 80438

Paid my fees and now I cant make calls.

Mike

Hi David

you have to wait 2 hours after the payment, and restart the phone.

Make sure your phone selects the Fizz mobile network

IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.

The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

You can also try to change the operator to Fizz ext for 5 minutes and change it back in automatic after that

You can always contact the customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
4- The green chat bubble should appear after a few seconds in the bottom right corner.

David F. 80438

It's been four hours now

Whizz

Hello David,
I kindly inform you that I have verified your Fizz account, and see that the payment passed indeed today for your mobile plan, and the line is fully active now.
Can you please restart your phone and try the steps from our page: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages ?
Please contact us on Chat or Facebook Messenger in order to help you further. Here you can find how to contact us: https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina