Why I cant call or text ?

Nna

I paid my phone bill late but even if I paid 1 week ago I can’t call or text but I have data one what can I do ? People can call me but I can’t call them or text them

Mike

Nan

Did you already try to reboot the phone?

If this does not help contact the support

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Nna,
We're truly sorry to hear about this. Checking your account, I see that the line is indeed active and in good standing. I suggest in this case to reboot the phone as Mike suggested as well. Then, you can disable automatic network search and manually connect to Fizz EXT, then Fizz and test your services again.
Depending on your device, you will be able to do this from:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz
iPhone: Settings → Carrier → Fizz EXT then Fizz
You will also find more useful information on our pages: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why and https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
Should there still be a situation after this, please contact us and I assure you, we will further help with this: https://fizz.ca/en/contact-us
Thank you for your understanding.
Have a wonderful day!
-Ioana

Olivier R. #3666

Thanks for the question

Katleen G.

Same problem

Jaquesdoo

restart the phone ?