My data on my phone wont work I already tried everything i found on the website can someone help me?

Stacy P. #36705

My data wont work, the LTE symbol does not appear. I have tried everything in the forum discussions

Mike

Hi Stacy

Did you check if your phone is compatible?

https://fizz.ca/en/faq/compatible-devices


Do you have data in your plan?


Can you try this

You can try to configure the APN manually. Here the full configuration

For Android phones

For internet

Name: FIZZ INTERNET
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 500
Authentification type: Not set
APN type: default
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: Unspecified
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55

For the MMS

Name: FIZZ MMS
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
MCC: 302
MNC: 500
Authentification type: Not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: LTE
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55

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1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Stacy,
We're so sorry to hear about this situation. I checked your account and your line is active and in good standing, there's also plenty of remaining data left. In this case, if you're currently in a location within your coverage area, I suggest first to restart your phone and once it's back on, make sure your Wifi is turned off and only mobile data is on.
I also recommend disabling automatic network search, then manually connecting to Fizz EXT then back to Fizz and test your data on both networks. Depending on your device, you will be able to do this from:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz
iPhone: Settings → Carrier → Fizz EXT then Fizz
Kindly also test the sim in another phone as well, to see if the situation arises in both devices. If you have an Android, it will also be useful to follow the steps Mike recommended. You will find more useful information on our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Should you still encounter an issue after these steps, please reach out to us so we can make the necessary verifications and help: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a wonderful day!
-Ioana