Why i cant use my internet rebate? it says there's is an error

Javier G.

When i try to add my internet rebate it has an error and i cant add it on my account

Mike

Hi Javier

can you try a different browser, if it is a perks copy the exact error message and contact the support

If you are talking about the referral code, try to type in and not copy and paste

But I believe that you need to contact the support

you can contact Fizz support by chat from 8 am to 9 pm

1- You must be on a help sheet: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
2- The green bubble should appear in bottom right of the page
3- Click on the green bubble and select chat if not available pick some other method

This is also a good time to join Fizz as they are giving $50 bonus credit to new customers

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine and both parties will have a credit

Fizzy

Hi Javier

If you are referring to a Fizz Perk that you received, please make sure you meet the eligibility requirements and you have activated a new home internet plan. Some other customers experienced problems as well. Make sure to take some screenshots of the Perk and error message in case you will need to provide proof.

If the problem continues, you can Live chat with Fizz support from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hi Javier,
I can see that you have two rebates available for your Internet plan.
Can you please tell me what error do you receive exactly when you try to activate one of them?
Maybe this link here would also prove useful:
https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
Thank you very much for your understanding.
Andrei

Waldo

Hi Javier,
Here, we are users just like you.
Do not hesitate to contact Fizz support if you need more help with this issue.

François R. 44609

Same issue here. I have an "There has been an error. Please try again. Description" error message.

Anthony2

Sounds like fizz bug.