i keep on getting a notification that conditional forwarding is enabled and when i call my voicemail

it happens even when i call local and i tried calling the number directly same result & when try to disable call forwarding it tells me my plan dosent let me make this call

Answers

  • Whizz
    Whizz Posts: 8,234
    Hello Elchunen,
    We're sorry to hear you're encountering this situation. I checked your account and your plan is active and in good standing, you also have unlimited minutes included. In this case, I kindly invite you to follow the steps Fizzy mentioned in order to reboot and disable call forwarding and test with various phone numbers, to see whether the issue is with some of them or all.
    If there's still a situation ongoing, please reach out to us since we will need some additional information in order to be able to help:  https://fizz.ca/en/contact-us
    Have a wonderful day!
    -Ioana
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