Cannot call or send a message

Kateryna G.

Since of today there is no sms nor calling minutes left even though I have an unlimited plan. Cannot call or massage and cannot receive calls.

Mike

Hi Kateryna

Have you tried restarting the phone to check if the situation persists?

Did you have your plan renewed today?
check if your payment was sucessfull

To see a list of all your Fizz transactions:

1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.


Through restarting, there will be a cycle of loading applications. From there, the phone will authenticate itself again on Fizz's mobile network and it will then be able to recover its authorization to access it.

Make sure your phone selects the Fizz mobile network

IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.

The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why


In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Whizz

Hello Kateryna,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Please follow the steps Mike provided and provide as much information as possible to our support department in order for them to assist you in fixing this.
Thank you for understanding.
Have a good one!
-Bogdan