Why is my data unavailable?

Nick N. #36328

Why is the data included in my plan unavailable even after paying late bill when every other service has returned?

Mike

Hi Nick

Sorry you are having mobile data issues.

Please try restarting your phone.

Did you configure the APN?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

1- Log into your Fizz account and follow this path:
2- My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications
3- You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS).
4- Install these two (2) configurations.
5- If a PIN code is required, enter 1234.

If you inserted your SIM card into a device unknown to the Fizz mobile network, chances are you received a SMS inviting you to follow the above instructions.
You can contact Fizz support by chat for help, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
4- The green chat bubble should appear after a few seconds in the bottom right corner.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Yelena

Try to turn on the airplane mode and turn it off a few minutes later. It helps to find the network.

MGbouchard

close and open your phone, sorry for my bad english lol

MichelP

Nick,
Have you resolved your problem about your phone?
First, have you turned off and turn on your phone and checked the APN setting of your phone?
see:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
I hope everything is settled.

Mohammed O.

Mike has the answer.

Whizz

Hello Nick,
I have verified and see that you've managed to contact us on Facebook Messenger. Let us know if the situation persists and if we can help further.
Here you can find how to reach us https://fizz.ca/en/contact-us
Have a great day!
Adelina