Why there is a constant internet disconnection?

Bahareh S.

Hi, there is a problem with connecting my laptops to the internet all the time. Even resetting the Modem does not help. and it is so annoying during the meetings. How can I talk to a technician to solve this problem?

Mike

Hi
Probably is a wifi settings

Can I suggest to disable the band steering and the ATF

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:
Wireless → General Settings → 5GHz → Band Steering (Disable)

Also Wireless channel

check this guide: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Whizz

Hi Bahareh,
Can you please tell us if those disconnections occur even when you're on a cabled(Ethernet connection) or just on Wi-Fi?
Also, you can try Mike's suggestions as well.
Thank you very much for your understanding.
Have a good one!
Andrei