Is Service down?

Tristan R. #36136

Hi,
New to Fizz since two months, first time asking a question to the forum.
I cannot access to internet with my computer or phone. Wifi works, but no internet access for the past hour and a half.
I have restarted modem using app twice, and unplugged power cable twice again, checked that coaxial cable is well connected, none has fixed the issue.
My next billing period starts next week.
Thanks!

Mike

Hi Tristan

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.

A friend of mine, today was without internet 2 hours with videotron, it was a problem in his sector

Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Alzhi

Hi Tristan, I haven't got any issue with my Wi-Fi all day today in the Montreal area. According to Fizz Status of serivce, everything seems to be up and running at this moment

https://fizz.ca/en/faq/status-services

Hope you find the solution to your problem soon.
Have a good day.

Whizz

Hello Tristan,
We're truly sorry to hear about this. I took a look at your account and I see that you've reached us regarding this matter and we informed that there are currently maintenance works carried out in the area, which are affecting the service.
Rest assured that our technicians are doing the necessary to help with this as soon as possible. In the meantime, if you need additional assistance, please don't hesitate to let us know:  https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a wonderful day!
Ioana