sign up problem?

Melanie H. #36127

My friend wants to create an account but it seems that she has been unable to do so in the past few days, is it normal?

Fizzy

Hi Melanie

Your friend can try clearing their browser cache and open a new tab in private mode.
Or try using a different browser or with another device.

Also some email address domains are not permitted, like those from other providers e.g. videotron.ca, sympatico.ca

Let us know when your friend is able to sign-up.

Stephane83

Like fizzy said, maybe check for an other email adress.

Mando1

Hi Mélanie,
Your friend could also contact Fizz by chat if necessary.
First log into Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Clive_ref_code_73TF9

Is your friend seeing an error message on the screen?
I have had problems logging in to my account or posting a question to this forum, trying another browser or resetting my browser to factory settings often solved the issue. Software...it often breaks and needs a reset.

Whizz

Hello Melanie,
We're sorry to hear about this. I see you were able to reach us regarding this as well and that your friend tried with more addresses, however the situation is ongoing.
It's possible the account was already created with an email, which is why the system won't allow you to sign up again with it. In this case, I suggest checking the email including the spam folder, to see if a validation mail was received and activate the account. For more information, you can also check our page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do As Fizzy suggested as well, it's a good idea to clear the browser's cache and cookies and try in Incognito mode as well.
If no email was received and the situation persists, I kindly invite your friend to reach out to us so we can be able to help, your friend can access the FAQ I provided in order to contact us.
Thank you so much for your understanding.
Have a lovely day,
-Ioana