No internet available?

No internet available on both wireless and Ethernet connection, despite the network appearing active. What's going on?

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,645
    Jennifer,
    This morning, I hope that your internet connexion is 100% fonctionnal.
    If not, Ask for help with the Fizz customer service by chat.
    Log to your Fizz account,
    Click on: The green interrogation point down right of the page.
    After, Click on the green chat bubble and you'll be online with them
  • Whizz
    Whizz Posts: 8,545
    Hi Jennifer,
    Thank you very much for reaching out to us.
    I understand and I'm sorry for the inconvenience.
    I checked on your account and on your connection signals where I can see that they are within the optimal parameters following the plan's reactivation after the payment failure a few days back.
    There is also no incident or maintenance work being performed in the area that could've caused the disruption.
    Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
    Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.
    More helpful details can be found in our FAQ here:
    https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
    Have a good one!
    Andrei
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