No internet available?

Jennifer L. #32510

No internet available on both wireless and Ethernet connection, despite the network appearing active. What's going on?

Lieux

Jennifer try to restart your modem. Look here for more information. https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If nothing helped To reach Fizz
First, connect to your fizz account.
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

Fizzy

Hi Jennifer

Sorry you are having internet issues.

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Billy N. #35415

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!

Mando1

I hope everything is back to normal this morning Jennifer. If not, contact Fizz support.
First log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Dominic L. #1933

Restart your modem.

MTeasdale

Powercycle your router (on/off) and if that doesn't work, contact support.

MichelP

Jennifer,
This morning, I hope that your internet connexion is 100% fonctionnal.
If not, Ask for help with the Fizz customer service by chat.
Log to your Fizz account,
Click on: The green interrogation point down right of the page.
After, Click on the green chat bubble and you'll be online with them

Whizz

Hi Jennifer,
Thank you very much for reaching out to us.
I understand and I'm sorry for the inconvenience.
I checked on your account and on your connection signals where I can see that they are within the optimal parameters following the plan's reactivation after the payment failure a few days back.
There is also no incident or maintenance work being performed in the area that could've caused the disruption.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.
More helpful details can be found in our FAQ here:
https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
Have a good one!
Andrei