No working phone

Sabrina N. #35940

How do I get my phone working as soon as possible?

Mike

Sabrina.
can you give us some more details we are users

https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
These are only examples, you need to check the latest price on fizz.ca to validate them.

Whizz

Hello Sabrina,
I've just verified your account and I see that currently you don't have any active mobile plan. If you have another Fizz account with an active plan, I'm kindly asking you to contact us in private to provide more details. You can reach us by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links: https://fizz.ca/en/contact-us
https://facebook.com/fizzca
twitter.com/fizz_ca/

In the meantime, if you don't have any service, you can restart your phone, try to search manually for the Fizz network, or test with another phone. The following FAQ might help you further: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
Have a good one!
Radu