My internet got problem

Thi B. #35828

It doesn't work now

Mike

Hi Thi

If your new billing cycle was due in this days, you should also check the transaction history to validate that the payment was processed.

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.


Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Whizz

Hello Thi,
We're sorry to hear you're currently encountering a situation with your internet. I checked your account and saw that the plan is active, there are also no maintenance works carried out in your area. Your modem signals are within norms as well. In this case, kindly reboot the modem by unplugging the power cable, wait 10-15 seconds and plug it back in. Please check all your cable connections as well, making sure they're properly inserted.
If there's still a situation after this, we will need some additional information, for example if it's an issue only via Wifi or Ethernet as well. Please reach out to us so we can make the necessary verifications and be able to help: https://fizz.ca/en/contact-us
Have a wonderful day!
Ioana